Custom Orders
We are happy to create custom and personalized items! Before production begins, we will work with you to confirm the design, colors, size, and any other requested details.
Full payment, or a non-refundable deposit if agreed upon, is required before work begins.
Once production has started, custom orders cannot be canceled, changed, or refunded. Because these items are made specifically for you, they are not eligible for returns or exchanges unless they arrive damaged or incorrect.
Production times for custom orders vary depending on the complexity of the project. Please refer to our Processing Time Policy for estimated turnaround times.
Not all custom requests can be accommodated.
We'll do our best to accommodate your custom request! If we're unable to complete a project due to scheduling, materials, or design limitations, we'll let you know before any work begins.
Non-Refundable Items
The following items are non-refundable and non-returnable:
Custom or personalized items
Made-to-order products once production has begun
Digital products and downloads
Items showing signs of use, damage, or improper care after delivery
Items with normal handmade variations in color, size, stitching, or appearance
Refunds or replacements will only be provided if an item arrives damaged, defective due to our workmanship, or if you receive the incorrect item. Please contact us within 7 days of delivery with your order number and photos of the issue so we can make it right.