Order Issues

If there is an issue with your order, please contact us within 7 days of delivery at rlwindflowercreations@ with your order number and photos, if applicable.

We are happy to assist with the following:

• Items that arrive damaged during shipping.

• Incorrect items received.

• Missing items from your order.

If your package is lost in transit or marked as "Delivered" but cannot be located, please contact the shipping carrier first, as they may be able to provide additional delivery information. If you are still unable to locate your package, please contact us and we will do our best to assist you. When applicable, we are happy to help you with the shipping carrier's claims process.

While we will gladly assist whenever possible, RL Windflower Creations LLC cannot guarantee refunds or replacements for packages that are lost, delayed, or marked as delivered by the shipping carrier.