Yes! If you're planning to attend one of our upcoming events, you may request to pick up your order there. Please contact us before placing your order, or select Local Pickup at checkout (when available), and we'll coordinate the details with you.

We strive to keep our pricing consistent; however, prices, promotions, product availability, and event-exclusive specials may vary between our website and in-person events.

Yes! Available items may be reserved for pickup at an upcoming event, subject to availability. Payment may be required before the event to secure your reservation.

Each item is handmade, so slight variations in color, size, stitching, fabric placement, and other details are normal. We do our best to accurately represent every product, but no two handmade items will be exactly alike.

Ready-to-ship items are typically processed within 2–7 business days. Made-to-order and custom items generally require 1–4 weeks, with larger or more complex projects taking up to 8 weeks. Please note that processing time does not include shipping time.

Most crochet and sewn items should be spot cleaned when possible. If needed, gently hand wash with cold water and mild detergent, then lay flat to air dry. Please visit our Care Instructions page for complete care information.

Some plushies contain safety eyes or other small parts that may present a choking hazard and are not recommended for children under 3 years old. Plushies with embroidered eyes may be a better option, but all handmade plushies should be used with appropriate supervision. Please see our Safety Policy for more information.

Yes! All of our products are handmade in a smoke-free home where a dog is present. Every item is carefully cleaned and inspected before packaging, but we cannot guarantee our products are completely free of pet allergens.

If your order arrives damaged, is missing items, or you receive the wrong product, please contact us within 7 days of delivery with your order number and photos (if applicable). We'll work with you to resolve the issue as quickly as possible.