Returns & Exchanges

Customers' satisfaction is important to us. Because each item is handmade, we generally do not accept returns or exchanges.

We will gladly replace or refund an item if:

  • Your order arrives damaged.

  • You receive the wrong item.

  • There is a defect caused during our side in production.

Please contact us within 7 days of delivery with your order number and photos of the issue.

Returns are not accepted if:

  • The item was custom made or personalized for you

  • It is a digital product

  • The item has normal handmade variations

  • The item has been damaged after you received it

Cancellations

Orders may be canceled within 24 hours of purchase for a full refund.

After 24 hours, cancellations may not be possible if work has already begun or your order has been prepared for shipping. 

For custom, personalized, and made-to-order items, we cannot cancel once production has started.

If you need to request a cancellation, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet entered production or shipped.

If your order has already been shipped, our Returns and Exchanges Policy will apply.